Top BPO Companies in Africa
Africa has become one of the key destinations for many BPO providers and clients. Many factors are making Africa a destination of choice for BPO business. Africa has a growing base of well-educated youth who are underemployed. In addition, infrastructure has greatly improved over the last few decades. Internet connectivity, telco networks, real estate, and road networks are among some of the critical projects that both the public and private sectors are working on. The African young populous are also getting better in foreign languages like English, French, and German among others.
Here is a list of some of the Top BPO companies in Africa;
1. iSON Xperiences
iSON Xperiences is a global leader in Customer Experience Management and Business Process Outsourcing. iSON Xperiences is leading the way in combining human efforts with technology to deliver customer delight.
Be it onshore, offshore, nearshore, or remote working, we provide modern omnichannel technologies, people, processes, and infrastructures that build value across every customer interaction, on all channels.
With over 18,000 employees across 18 countries in Africa, the Middle East, and ASEAN, serving 50 million global customers across Telecom, BFSI, Energy & Utilities, Government, Media & Entertainment, Aviation, Retail, and E-commerce. The company is present in major African countries like Nigeria, Egypt, South Africa, Kenya, Tanzania, Uganda, Rwanda, Ghana, Niger, Burkina Faso, Botswana, Zambia, Malawi and Ethiopia. Operation centers outside Africa are in India and UAE. iSON serves clients from Africa and outside Africa.
Email: [email protected]
The firm offers an array of professional outsourcing services to multi-national organizations from the US, Australia, and Europe.
Since its establishment in 2016, CCI Kenya has provided jobs to more than 3,000 employees in Nairobi. They are all working together to deliver cost-efficient customer management services to their clients worldwide.